View Order

View all the details of your customer and the product he wants to buy. Below the order number you will be shown the status of the same, which will change depending on your actions. The order has some statuses:

• Created
• Payment Authorized
• Payment Captured
• Processed
• Shipped
• Completed
• Canceled
• Refunded

The active status will be marked in red (picture above). You change the status by clicking on the fields in the upper right corner, and the options change with each subsequent step. The "print" option is located next to the above and allows you to view all the details of your order in PDF format. This is an additional option that is not mandatory, but is in any case useful if it is necessary to submit to the service in charge of storing goods for the preparation of products.

Below the status you have an overview of all the details of your customer and the product he wants to buy and at what price. At the moment, you do not have the option to change the customer's order, in terms of the product or the quantity ordered. An overview of these details is below.

After payment is captured your order is ready to be shipped. Please read the Orders section in order to understand order statuses more clearly. Once you are ready to ship your order simply click on the “Ship” button in the top right corner of the order view screen.

Add shipment

You will be presented with an "add shipment" page that will allow you to add a tracking number and the store you are shipping it from. At the bottom, you have all the customer information and you can change it. Once you mark an order as shipped your customer will receive mail with a status update together with a tracking link - if a tracking code is added.

Once you confirm that the customer has picked up their shipment, the ordering process is complete. If the customer doesn't pick up his shipment and return it to you, you can cancel the order in the same section in the upper right corner with a refund.